Strategic Principles

Technology, in the right hands, can create a competitive advantage. Today, technological advances occur at breathtaking speed. We rely on our Information Technology Guiding Principles to provide direction for our behaviors and the allocation of resources.

Customer Service: We deliver useful, accurate and timely information and services to our customers. We are responsive to their needs and constantly strive to meet and exceed their expectations.

Innovation: We actively pursue technological innovation as a way to facilitate and enable superior service. We explore and promote information technology to improve efficiency and effectiveness.

Application Strategy: Our applications seek to make the world a smaller place by working to simplify the complex and conceal the chaos. We strive to create solutions that are practical and streamlined.

Technology Selection: We create solutions that are reliable, dependable and highly available. We measure our performance.

Integrity and Teamwork: We hold ourselves to the highest professional standards. We exemplify the cooperative spirit by working together with respect for other’s ideas and contributions.

People Development: We are committed to building, empowering and preserving a highly skilled technology workforce. We work every day to learn new things and are committed to sharing our ideas with one another.

Metrics: To ensure the ongoing management of our investments and continuous improvement, we establish ongoing programs to measure system quality and adherence to standards provided by our customers.